The Certified Digital Operations & Automation Professional/Manager (CDOAP)™/(CDOAM)™ certification program is a specialized and globally recognized qualification designed for professionals seeking to transform operations through technology-driven efficiency and automation. In today’s fast-changing business landscape, organizations are under pressure to deliver faster, more accurate, and cost-effective operations while maintaining flexibility and scalability. This program equips participants with the expertise to design, implement, and manage digital workflows, automation tools, and technology platforms that optimize processes, enhance productivity, and support data-driven decision-making.
Digital operations and automation extend far beyond basic process improvements—they represent a fundamental shift in how work is planned, executed, and monitored. Participants in this program will explore core topics such as process mapping, digital transformation strategy, robotic process automation (RPA), artificial intelligence (AI) integration, cloud-based operations, and advanced analytics. The curriculum also addresses critical considerations like cybersecurity in automated environments, compliance with data protection regulations, and change management for technology adoption. By combining operational knowledge with cutting-edge technology skills, the (CDOAP)™/(CDOAM)™ certification ensures professionals can lead automation initiatives that align with business objectives and deliver measurable ROI.
Whether modernizing legacy processes, implementing enterprise-wide automation platforms, or optimizing digital workflows in global operations, graduates of the (CDOAP)™/(CDOAM)™ program will be equipped to drive innovation, reduce operational costs, and enable smarter, faster, and more agile business performance. The program develops leaders who can align digital strategy with operational excellence, ensuring organizations remain competitive in a rapidly evolving marketplace.
Certification Program Objectives:
Upon completing the Certified Digital Operations & Automation Professional/Manager (CDOAP)™/(CDOAM)™ program, participants will be able to:
- Understand Digital Operations and Automation Fundamentals: Gain a strong foundation in modern digital workflows, automation frameworks, and emerging technologies.
- Identify and Map Automation Opportunities: Analyze current processes to determine areas with the highest potential for digital transformation.
- Implement Automation Tools and Technologies: Apply RPA, AI, IoT, and workflow automation to improve efficiency and reduce manual effort.
- Integrate Digital Systems Across the Organization: Ensure smooth communication and data flow between departments and technology platforms.
- Measure Performance and ROI: Use metrics, analytics, and dashboards to evaluate automation impact and operational improvements.
- Manage Change and Adoption: Lead teams through cultural and organizational changes to ensure successful technology adoption.
Certification Eligibility Criteria:
To apply for certification from The Operations Management Institute (OMI), candidates must meet the following criteria:
- A Bachelor’s degree from a recognized institution
And/or
- 0–4.9 years’ relevant experience for Professional level (CDOAP), or 5+ years for Manager level (CDOAM).
Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the OMI evaluation committee.
Certifying Examination:
- To be certified as (CDOAP)™/(CDOAM)™, student should take up a 1.5 hours online exam conducted by OMI.
- The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
- Professionals with relevant experience and other qualifying criteria may be exempted from the examination.
Certification Modules:
- Module 1: Fundamentals of Digital Operations and Business Process Automation
- Module 2: Process Mapping, Optimization, and Automation Readiness Assessment
- Module 3: Robotic Process Automation (RPA), AI, and Machine Learning in Operations
- Module 4: Workflow Integration, Data Management, and System Connectivity
- Module 5: Performance Monitoring, Analytics, and ROI Measurement
- Module 6: Change Management, Adoption Strategies, and Best Practices
* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.
Who Should Do This Certification:
The (CDOAP)™/(CDOAM)™ certification is ideal for professionals driving operational efficiency and digital transformation in their organizations. It is particularly beneficial for:
- Operations Managers and Directors: Leaders aiming to modernize workflows and increase productivity through automation.
- Process Improvement Specialists: Professionals identifying and executing digital transformation projects.
- IT and Technology Managers: Experts implementing and maintaining automation tools and digital systems.
- Business Analysts: Individuals using data and analytics to enhance operational decision-making.
- Digital Transformation Leaders: Professionals responsible for setting automation strategy and leading change initiatives.
- Project Managers: Those overseeing automation and technology integration projects.
- Entrepreneurs and Business Owners: Leaders seeking to scale operations and reduce costs through automation.
- Consultants and Advisors: Experts providing automation and process improvement services to clients.
Key Benefits of CDOAP / CDOAM Certification:
- Professional Recognition – Positions you as an expert in digital operations, automation, and process optimization.
- Career Growth – Prepares you for leadership roles such as Head of Digital Operations, Automation Program Director, or Transformation Manager.
- Global Relevance – Applicable to industries including finance, manufacturing, healthcare, logistics, retail, and technology services.
- Practical Learning – Hands-on focus on RPA tools, AI integration, analytics platforms, and real-world case studies.
- Professional Network – Access to a global community of digital operations and transformation experts.
- Measurable Impact – Achieve reduced cycle times, lower operational costs, improved compliance, and enhanced customer satisfaction.
- Best Practice Alignment – Built on international digital transformation and automation standards, ensuring worldwide credibility.
This certification applies across industries including manufacturing, logistics, banking, retail, healthcare, and IT services. Whether the goal is to improve productivity, reduce operational costs, or achieve scalability, the (CDOAP)™/(CDOAM)™ program provides the frameworks, tools, and expertise to lead successful digital operations and automation initiatives.
