The Certified Quality & Process Improvement Professional/Manager (CQPIP)™/(CQPIM)™ certification program is a prestigious and globally relevant qualification designed for individuals seeking to master the principles and practices of quality management, process optimization, and continuous improvement. In an increasingly competitive and customer-driven marketplace, organizations must ensure that their processes consistently deliver products and services that meet or exceed expectations. This program equips participants with advanced expertise in quality management systems (QMS), Lean, Six Sigma, process mapping, performance measurement, and continuous improvement methodologies. By combining analytical problem-solving skills with strategic leadership, the CQPIP™/(CQPIM)™ certification enables professionals to enhance efficiency, reduce waste, and foster a culture of excellence across all business functions.
Quality and process improvement go beyond inspection and defect prevention—they involve a structured approach to evaluating, redesigning, and optimizing workflows to achieve sustainable results. Participants in this program will explore quality standards such as ISO 9001, statistical process control (SPC), root cause analysis, risk-based thinking, and Kaizen methodologies. The curriculum emphasizes integrating quality initiatives with overall business strategy, aligning improvement projects with key performance indicators (KPIs), and leveraging digital transformation tools such as process automation, real-time analytics, and AI-driven defect prediction. Learners will also gain skills in stakeholder engagement, change management, and fostering cross-functional collaboration to embed quality into every stage of operations.
Whether leading a company-wide quality initiative, managing process improvement teams, or advising organizations on operational excellence, graduates of the CQPIP™/(CQPIM)™ program will be equipped to deliver measurable improvements in efficiency, reliability, and customer satisfaction. The program prepares professionals to anticipate challenges, implement data-driven solutions, and create long-term value by making quality and continuous improvement an integral part of organizational culture.
Certification Program Objectives:
Upon completing the Certified Quality & Process Improvement Professional/Manager (CQPIP)™/(CQPIM)™ program, participants will be able to:
- Understand Quality Management Fundamentals: Gain in-depth knowledge of quality principles, frameworks, and their strategic importance.
- Apply Process Improvement Methodologies: Use Lean, Six Sigma, and other tools to identify inefficiencies and implement sustainable improvements.
- Measure and Monitor Performance: Develop and use key performance indicators (KPIs) and metrics to evaluate operational success.
- Manage Change Effectively: Lead organizational change initiatives that support quality enhancement and process optimization.
- Ensure Compliance and Standards Alignment: Apply industry standards such as ISO 9001 and sector-specific regulations to maintain compliance.
- Promote a Culture of Continuous Improvement: Engage teams and stakeholders in ongoing improvement initiatives for long-term success.
Certification Eligibility Criteria:
To apply for certification from The Operations Management Institute (OMI), candidates must meet the following criteria:
- A Bachelor’s degree from a recognized institution
And/or
- 0–4.9 years relevant experience for Professional level (CQPIP)™, or 5+ years for Manager level (CQPIM)™.
Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the OMI evaluation committee.
Certifying Examination:
- To be certified as (CQPIP)™/(CQPIM)™, student should take up a 1.5 hours online exam conducted by OMI.
- The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
- Professionals with relevant experience and other qualifying criteria may be exempted from the examination.
Certification Modules:
- Module 1: Principles of Quality Management and Continuous Improvement
- Module 2: Process Mapping, Analysis, and Redesign
- Module 3: Lean Methodologies and Waste Reduction
- Module 4: Six Sigma Tools and Statistical Process Control
- Module 5: Performance Measurement, KPIs, and Benchmarking
- Module 6: Quality Standards, Compliance, and Organizational Excellence
* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.
Who Should Do This Certification:
The (CQPIP)™/(CQPIM)™ certification is ideal for professionals across industries who aim to improve quality, streamline processes, and lead organizational improvement initiatives. It is particularly beneficial for:
- Quality Managers and Engineers: Professionals overseeing quality systems and compliance can deepen their expertise in improvement methodologies.
- Process Improvement Specialists: Individuals tasked with analyzing workflows and implementing efficiency projects.
- Operations Managers: Leaders aiming to enhance productivity, reduce waste, and ensure consistent quality output.
- Project Managers: Those managing improvement-focused projects will benefit from structured problem-solving tools and quality frameworks.
- Compliance Officers: Professionals ensuring regulatory adherence can integrate continuous improvement into compliance strategies.
- Business Analysts: Specialists who analyze business performance can apply advanced metrics and process redesign tools.
- Entrepreneurs and Business Owners: Decision-makers seeking to embed quality principles into their business operations.
- Consultants and Advisors: Advisors offering operational improvement services can enhance their portfolio with globally recognized practices.
Key Benefits of CQPIP / CQPIM Certification:
- Professional Recognition – Establishes you as an authority in quality management and process improvement.
- Career Growth – Positions you for leadership roles such as Quality Director, Process Excellence Manager, or Operational Improvement Leader.
- Global Relevance – Skills apply across industries and international markets.
- Practical Learning – Gain hands-on expertise in solving complex process challenges.
- Professional Network – Join a global community of quality and process improvement professionals.
- Measurable Impact – Deliver cost savings, improved efficiency, and enhanced product or service quality.
- Best Practice Alignment – Based on globally recognized quality and process improvement standards.
The (CQPIP)™/(CQPIM)™ certification is applicable across sectors including manufacturing, healthcare, logistics, IT services, finance, and government. Whether your goal is to reduce operational inefficiencies, improve product/service quality, or achieve industry-leading performance, this program provides the knowledge, frameworks, and tools to excel in quality and process improvement.
