The Certified Healthcare Operations Professional/Manager (CHOP)™/(CHOM)™ certification program is a specialized and globally recognized qualification designed for professionals who manage the complex and dynamic operational functions within healthcare organizations. In today’s rapidly evolving healthcare landscape, operational efficiency is directly linked to patient satisfaction, regulatory compliance, cost control, and the overall quality of care. This program equips participants with the knowledge, strategies, and tools to streamline healthcare processes, improve service delivery, and ensure sustainable operational performance in hospitals, clinics, and healthcare networks.
Healthcare operations management goes far beyond administrative oversight—it integrates clinical and non-clinical processes, human resources, supply chain management, technology systems, and patient experience into a cohesive operational framework. Participants in this program will explore essential topics such as patient flow optimization, medical records and information management, healthcare supply chain logistics, quality and safety standards, financial performance monitoring, and compliance with healthcare regulations. The curriculum also addresses the integration of emerging technologies such as electronic health records (EHR), telehealth platforms, AI-driven diagnostics, and predictive analytics to improve operational decision-making. By combining sector-specific operational expertise with proven management methodologies, the (CHOP)™/(CHOM)™ certification ensures professionals can adapt to changing demands and maintain high-quality, patient-centered care.
Whether managing day-to-day hospital operations, overseeing multi-facility healthcare systems, or leading strategic improvement initiatives, graduates of the (CHOP)™/(CHOM)™ program will be equipped to align operational objectives with clinical goals. They will gain the ability to coordinate cross-functional teams, ensure compliance with local and international healthcare regulations, and foster a culture of efficiency, safety, and continuous improvement. This comprehensive expertise positions certified professionals to deliver measurable improvements in service quality, patient outcomes, and organizational sustainability while meeting the demands of an increasingly complex healthcare environment.
Certification Program Objectives:
Upon completing the Certified Healthcare Operations Professional/Manager (CHOP)™/(CHOM)™ program, participants will be able to:
- Understand Healthcare Operations Management Fundamentals: Gain a deep understanding of healthcare systems, workflows, and operational models.
- Improve Patient Flow and Service Delivery: Apply process improvement methods to enhance patient experience and reduce wait times.
- Manage Resources Effectively: Optimize staffing, equipment, and facility utilization.
- Ensure Quality, Safety, and Compliance: Integrate best practices in patient safety, regulatory adherence, and accreditation standards.
- Leverage Health IT and Analytics: Use electronic health records (EHR), data dashboards, and analytics for informed decision-making.
- Enhance Financial and Operational Performance: Manage budgets, control costs, and improve operational sustainability.
Certification Eligibility Criteria:
To apply for certification from The Operations Management Institute (OMI), candidates must meet the following criteria:
- A Bachelor’s degree from a recognized institution
And/or
- 0–4.9 years’ relevant experience for Professional level (CHOP), or 5+ years for Manager level (CHOM).
Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the OMI evaluation committee.
Certifying Examination:
- To be certified as (CHOP)™/(CHOM)™, student should take up a 1.5 hours online exam conducted by OMI.
- The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
- Professionals with relevant experience and other qualifying criteria may be exempted from the examination.
Certification Modules:
- Module 1: Fundamentals of Healthcare Operations and Systems Management
- Module 2: Patient Flow, Scheduling, and Service Delivery Optimization
- Module 3: Healthcare Quality, Safety, and Regulatory Compliance
- Module 4: Resource Planning, Workforce Management, and Facility Utilization
- Module 5: Health IT Systems, Data Analytics, and Operational Reporting
- Module 6: Financial Management, Cost Control, and Continuous Improvement in Healthcare
* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.
Who Should Do This Certification:
The (CHOP)™/(CHOM)™ certification is ideal for professionals managing healthcare operations and seeking to improve efficiency, patient satisfaction, and compliance. It is particularly beneficial for:
- Healthcare Operations Managers: Leaders responsible for daily operational performance in hospitals or clinics.
- Hospital Administrators: Executives overseeing multiple departments and operational functions.
- Clinical Managers: Professionals coordinating between medical and administrative teams to optimize patient care delivery.
- Healthcare Quality & Compliance Officers: Specialists ensuring adherence to safety and accreditation standards.
- Practice Managers: Leaders managing medical practices, diagnostic centers, or specialty clinics.
- Healthcare Project Managers: Those leading operational improvement initiatives in healthcare settings.
- Business Owners and Entrepreneurs in Healthcare: Decision-makers aiming to scale and optimize healthcare services.
- Consultants and Advisors: Experts providing operational strategy and process improvement services to healthcare organizations.
Key Benefits of CHOP / CHOM Certification:
- Professional Recognition – Positions you as a leader in healthcare operations and service delivery optimization.
- Career Growth – Opens opportunities for roles such as Hospital Operations Manager, Clinic Director, or Healthcare Systems Manager.
- Global Relevance – Applicable to healthcare organizations across regions and specialties.
- Practical Learning – Focus on real-world healthcare operational challenges and solutions.
- Professional Network – Connect with healthcare operations professionals worldwide.
- Measurable Impact – Improve patient satisfaction, service efficiency, compliance, and cost control.
- Best Practice Alignment – Built on internationally recognized healthcare operations standards.
This certification is relevant across hospitals, clinics, outpatient centers, long-term care facilities, diagnostics, and healthcare service organizations. Whether the goal is to improve patient outcomes, reduce operational inefficiencies, or ensure compliance, the (CHOP)™/(CHOM)™ program provides the knowledge, frameworks, and leadership skills to excel in healthcare operations management.
