The Certified Hospital Facilities & Support Services Operations Professional/Manager (CHFSSOP)™/(CHFSSOM)™ certification program is a specialized and globally recognized qualification designed for professionals responsible for managing hospital infrastructure, physical assets, and essential non-clinical support services that ensure smooth healthcare delivery. In today’s fast-paced and resource-intensive hospital environment, efficient facilities and support services management directly impacts patient safety, operational continuity, regulatory compliance, and the overall quality of care. This program equips participants with the skills, frameworks, and strategies to operate hospital facilities effectively while ensuring that support services meet the highest industry standards.
Hospital facilities and support services management extends far beyond maintaining buildings—it involves managing utility systems, medical equipment readiness, sanitation, catering, laundry, security, waste management, and transportation. Participants in this program will explore topics such as preventive and predictive maintenance, energy efficiency, infection control standards, compliance with healthcare facility regulations, and disaster preparedness. The curriculum also covers integration of modern technologies like Computerized Maintenance Management Systems (CMMS), IoT-based monitoring, and automation tools to improve service reliability and cost efficiency. By combining operational expertise with strategic oversight, the (CHFSSOP)™/(CHFSSOM)™ certification ensures professionals can align facilities and support services with patient care objectives and hospital performance goals.
Whether overseeing hospital infrastructure, leading environmental services teams, or managing multiple support functions across large healthcare networks, graduates of the (CHFSSOP)™/(CHFSSOM)™ program will be equipped to ensure that facilities remain safe, efficient, and compliant. They will develop the ability to coordinate across departments, implement sustainability practices, optimize resource utilization, and create service delivery models that support both clinical staff and patient needs. This comprehensive skill set positions certified professionals to improve operational efficiency, maintain compliance with stringent healthcare regulations, and contribute to a positive patient experience through high-quality support services.
Certification Program Objectives:
Upon completing the Certified Hospital Facilities & Support Services Operations Professional/Manager (CHFSSOP)™/(CHFSSOM)™ program, participants will be able to:
- Understand Hospital Facilities and Support Service Operations: Gain a comprehensive view of the systems and services supporting healthcare delivery.
- Manage Maintenance and Utilities: Implement preventive maintenance programs, manage energy use, and ensure uninterrupted hospital operations.
- Oversee Support Services: Coordinate housekeeping, laundry, food services, patient transport, and security to meet hospital quality standards.
- Ensure Compliance and Safety: Adhere to healthcare facility codes, occupational health and safety regulations, and accreditation requirements.
- Leverage Technology: Use facility management software, asset tracking, and automation tools for improved efficiency.
- Promote Sustainability: Implement green building practices, waste management, and resource optimization strategies.
Certification Eligibility Criteria:
To apply for certification from The Operations Management Institute (OMI), candidates must meet the following criteria:
- A Bachelor’s degree from a recognized institution
And/or
- 0–4.9 years’ relevant experience for Professional level (CHFSSOP), or 5+ years for Manager level (CHFSSOM).
Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the OMI evaluation committee.
Certifying Examination:
- To be certified as (CHFSSOP)™/(CHFSSOM)™, student should take up a 1.5 hours online exam conducted by OMI.
- The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
- Professionals with relevant experience and other qualifying criteria may be exempted from the examination.
Certification Modules:
- Module 1: Hospital Facilities Management and Infrastructure Planning
- Module 2: Maintenance, Utilities, and Equipment Operations
- Module 3: Environmental Services, Housekeeping, and Waste Management
- Module 4: Food & Nutrition, Laundry, and Patient Transport Services
- Module 5: Security, Safety, and Regulatory Compliance in Hospitals
- Module 6: Technology Integration, Sustainability, and Continuous Improvement in Hospital Support Services
* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.
Who Should Do This Certification:
The (CHFSSOP)™/(CHFSSOM)™ certification is ideal for professionals overseeing hospital facilities and non-clinical service operations. It is particularly beneficial for:
- Hospital Facilities Managers: Leaders responsible for infrastructure upkeep, utilities, and maintenance.
- Support Services Directors: Professionals managing housekeeping, laundry, food service, and transport operations.
- Operations Managers in Healthcare: Leaders coordinating facility and support service functions.
- Healthcare Administrators: Executives overseeing hospital infrastructure and non-clinical departments.
- Safety & Compliance Officers: Specialists ensuring facility operations meet safety and regulatory standards.
- Engineers and Technical Supervisors in Healthcare: Professionals managing technical systems and utilities in hospitals.
- Business Owners and Entrepreneurs in Healthcare Services: Leaders providing outsourced facilities or support services to hospitals.
- Consultants and Advisors: Experts helping hospitals optimize facility management and support service efficiency.
Key Benefits of CHFSSOP / CHFSSOM Certification:
- Professional Recognition – Positions you as an expert in hospital facilities and support services management.
- Career Growth – Opens opportunities for leadership roles such as Hospital Facilities Director or Support Services Manager.
- Global Relevance – Applicable to hospitals, clinics, and healthcare systems worldwide.
- Practical Learning – Focus on real-world challenges in hospital operations and facilities management.
- Professional Network – Connect with healthcare operations and facilities management experts globally.
- Measurable Impact – Achieve improved facility safety, service efficiency, and patient satisfaction.
- Best Practice Alignment – Built on internationally recognized healthcare facilities and operations standards.
This certification applies to hospitals, specialty clinics, long-term care facilities, rehabilitation centers, and healthcare service organizations. Whether the goal is to improve operational efficiency, ensure patient safety, or maintain high-quality support services, the (CHFSSOP)™/(CHFSSOM)™ program provides the knowledge, tools, and leadership skills to excel in hospital facilities and support services management.
