The Certified Health Services Quality Operations Professional/Manager (CHSQOP)™/(CHSQOM)™ certification program is a specialized and globally recognized qualification designed for professionals responsible for ensuring quality, safety, and operational excellence in healthcare service delivery. In today’s healthcare environment, patient expectations, regulatory demands, and competitive pressures require organizations to implement robust quality management systems that consistently deliver safe, effective, and patient-centered care. This program equips participants with the knowledge, tools, and leadership skills to develop, implement, and monitor quality initiatives that enhance operational performance and patient outcomes.
Health services quality operations go beyond meeting compliance standards—they involve designing continuous improvement frameworks, fostering a culture of safety, and aligning operational processes with internationally recognized quality benchmarks. Participants in this program will explore essential topics such as clinical governance, quality assurance systems, patient safety management, performance metrics, and healthcare accreditation processes. The curriculum also addresses the integration of technology for quality monitoring, the use of data analytics to identify improvement opportunities, and the application of methodologies such as Lean, Six Sigma, and Total Quality Management (TQM) in healthcare operations. By combining operational oversight with a strong quality management focus, the (CHSQOP)™/(CHSQOM)™ certification ensures professionals can deliver measurable improvements in service reliability, efficiency, and patient satisfaction.
Whether leading a hospital quality department, managing multi-facility healthcare networks, or advising on quality transformation projects, graduates of the (CHSQOP)™/(CHSQOM)™ program will be equipped to coordinate cross-functional teams, implement quality improvement strategies, and ensure compliance with both national and international healthcare standards. They will gain the ability to translate quality frameworks into practical operational procedures, engage staff in quality culture initiatives, and maintain continuous readiness for audits and accreditation. This comprehensive expertise positions certified professionals to be key drivers of excellence in healthcare service delivery.
Certification Program Objectives:
Upon completing the Certified Health Services Quality Operations Professional/Manager (CHSQOP)™/(CHSQOM)™ program, participants will be able to:
- Understand Healthcare Quality Management Principles: Gain a comprehensive understanding of frameworks, standards, and best practices in quality operations.
- Implement and Oversee Quality Systems: Design and maintain systems that ensure compliance with healthcare regulations and accreditation requirements.
- Enhance Patient Safety: Develop protocols and risk mitigation strategies that minimize adverse events and improve care delivery.
- Monitor and Measure Performance: Use data analytics and performance indicators to track service quality and identify improvement areas.
- Lead Continuous Improvement Initiatives: Apply Lean, Six Sigma, and other methodologies to optimize processes and eliminate inefficiencies.
- Align Quality Goals with Organizational Strategy: Ensure that quality operations support broader institutional objectives and patient care priorities.
Certification Eligibility Criteria:
To apply for certification from The Operations Management Institute (OMI), candidates must meet the following criteria:
- A Bachelor’s degree from a recognized institution
And/or
- 0–4.9 years’ relevant experience for Professional level (CHSQOP), or 5+ years for Manager level (CHSQOM).
Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the OMI evaluation committee.
Certifying Examination:
- To be certified as (CHSQOP)™/(CHSQOM)™, student should take up a 1.5 hours online exam conducted by OMI.
- The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
- Professionals with relevant experience and other qualifying criteria may be exempted from the examination.
Certification Modules:
- Module 1: Fundamentals of Healthcare Quality Management
- Module 2: Regulatory Compliance, Accreditation, and Standards in Health Services
- Module 3: Patient Safety, Risk Management, and Incident Prevention
- Module 4: Performance Monitoring, Data Analysis, and Reporting
- Module 5: Continuous Improvement and Process Optimization in Healthcare
- Module 6: Leadership, Change Management, and Quality Culture Development
* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.
Who Should Do This Certification:
The (CHSQOP)™/(CHSQOM)™ certification is ideal for healthcare professionals responsible for ensuring the quality and safety of healthcare delivery. It is particularly beneficial for:
- Quality Managers and Coordinators: Professionals overseeing hospital or clinic quality management systems.
- Healthcare Operations Managers: Leaders integrating quality principles into daily service delivery.
- Accreditation and Compliance Officers: Specialists preparing organizations for audits and certification.
- Patient Safety Officers: Professionals focused on reducing clinical risks and improving care outcomes.
- Department Heads and Clinical Leaders: Individuals responsible for maintaining service excellence within their units.
- Healthcare Administrators: Executives aligning quality operations with strategic goals.
- Consultants and Advisors: Experts providing healthcare organizations with quality improvement solutions.
Key Benefits of CHSQOP / CHSQOM Certification:
- Professional Recognition – Positions you as an expert in healthcare quality and operational excellence.
- Career Growth – Opens opportunities for roles such as Director of Quality, Healthcare Compliance Manager, or Patient Safety Leader.
- Global Relevance – Applicable to healthcare organizations worldwide.
- Practical Learning – Focus on real-world quality and compliance challenges in healthcare.
- Professional Network – Connect with a global community of healthcare quality professionals.
- Measurable Impact – Improve patient outcomes, service efficiency, and accreditation readiness.
- Best Practice Alignment – Built on internationally recognized healthcare quality frameworks.
This certification applies to hospitals, clinics, specialty centers, long-term care facilities, and healthcare networks. Whether the goal is to achieve accreditation, improve patient outcomes, or foster a culture of excellence, the (CHSQOP)™/(CHSQOM)™ program provides the frameworks, tools, and leadership capabilities to excel in health services quality operations management.
