The Certified Hospitality Operations Professional/Manager (CHOP)™/(CHOM)™ certification program is a specialized and globally recognized qualification designed for professionals managing the diverse and fast-paced operational functions within the hospitality industry. In today’s highly competitive and service-driven market, operational excellence is a critical driver of guest satisfaction, brand reputation, revenue growth, and long-term success. This program equips participants with the knowledge, strategies, and tools to streamline hospitality operations, enhance service delivery, and ensure profitability across hotels, resorts, restaurants, and other hospitality establishments.
Hospitality operations management goes far beyond day-to-day service delivery—it integrates people, processes, technology, and guest experience into a seamless and efficient system. Participants in this program will explore core topics such as front office management, housekeeping operations, food and beverage service, facilities upkeep, vendor and supplier coordination, and financial performance tracking. The curriculum also addresses key industry challenges including seasonal demand fluctuations, health and safety compliance, sustainability initiatives, and integration of hospitality technologies such as property management systems (PMS), digital check-in solutions, and customer relationship management (CRM) platforms. By combining operational expertise with service excellence principles, the (CHOP)™/(CHOM)™ certification ensures professionals can lead teams that consistently meet and exceed guest expectations.
Whether managing a boutique hotel, overseeing multi-property operations, or leading specialized service departments, graduates of the (CHOP)™/(CHOM)™ program will be equipped to coordinate cross-functional teams, optimize resource allocation, and maintain consistent quality standards. They will gain the ability to design operational workflows that align with brand identity, implement guest feedback loops for continuous improvement, and integrate modern hospitality technologies to enhance efficiency. This well-rounded capability positions certified professionals to achieve measurable improvements in guest satisfaction, operational performance, and profitability in an ever-evolving hospitality landscape.
Certification Program Objectives:
Upon completing the Certified Hospitality Operations Professional/Manager (CHOP)™/(CHOM)™ program, participants will be able to:
- Understand Core Hospitality Operations: Gain a comprehensive understanding of hospitality functions, workflows, and best practices.
- Enhance Guest Experience and Service Standards: Implement systems and processes that ensure consistently exceptional service delivery.
- Optimize Operational Efficiency: Apply cost control, resource management, and workflow optimization techniques to improve profitability.
- Lead and Develop Teams: Build motivated, high-performance hospitality teams through effective leadership and training.
- Ensure Compliance and Safety: Maintain compliance with industry regulations, health and safety standards, and sustainability goals.
- Leverage Technology and Data: Utilize hospitality management systems, analytics, and automation tools to streamline operations and decision-making.
Certification Eligibility Criteria:
To apply for certification from The Operations Management Institute (OMI), candidates must meet the following criteria:
- A Bachelor’s degree from a recognized institution
And/or
- 0–4.9 years’ relevant experience for Professional level (CHOP), or 5+ years for Manager level (CHOM).
Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the OMI evaluation committee.
Certifying Examination:
- To be certified as CHOP/CHOM, student should take up a 1.5 hours online exam conducted by OMI.
- The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
- Professionals with relevant experience and other qualifying criteria may be exempted from the examination.
Certification Modules:
- Module 1: Fundamentals of Hospitality Operations Management
- Module 2: Guest Service Excellence, Experience Design, and Brand Standards
- Module 3: Food & Beverage, Housekeeping, and Front Office Operations
- Module 4: Cost Management, Budgeting, and Resource Optimization
- Module 5: Technology, Automation, and Data-Driven Operations in Hospitality
- Module 6: Compliance, Safety, Sustainability, and Continuous Improvement
* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.
Who Should Do This Certification:
The CHOP/CHOM certification is ideal for professionals aspiring to excel in hospitality operations management, whether in hotels, resorts, event venues, or other guest-oriented service organizations. It is particularly beneficial for:
- Hospitality Operations Managers & Supervisors: Leaders overseeing multi-department hotel or resort operations.
- Food & Beverage Managers: Professionals responsible for restaurant, catering, and banquet operations.
- Front Office & Guest Relations Managers: Specialists managing guest experience, check-in/check-out processes, and service recovery.
- Housekeeping & Facilities Managers: Professionals ensuring property upkeep, cleanliness, and maintenance standards.
- Hospitality Entrepreneurs & Owners: Business leaders aiming to improve operational performance and service quality.
- Event & Conference Operations Managers: Professionals coordinating hospitality services for large-scale events.
- Hospitality Consultants: Advisors delivering operational improvement and service enhancement strategies to hospitality businesses.
Key Benefits of CHOP / CHOM Certification:
- Professional Recognition – Positions you as an authority in hospitality operations and service excellence.
- Career Growth – Opens opportunities for leadership roles such as General Manager, Director of Operations, or Service Excellence Leader.
- Global Relevance – Applicable to hospitality operations worldwide.
- Practical Learning – Focus on real-world operational challenges and solutions in hospitality.
- Professional Network – Connect with hospitality and operations professionals globally.
- Measurable Impact – Improve guest satisfaction, operational efficiency, and profitability.
- Best Practice Alignment – Built on internationally recognized hospitality operations standards.
This certification applies to hotels, resorts, restaurants, cruise ships, event venues, and luxury service establishments. By completing the CHOP/CHOM program, professionals will gain the expertise, leadership capabilities, and operational strategies required to drive efficiency, enhance guest satisfaction, and achieve excellence in hospitality operations management.
