The Certified Banking Operations Professional/Manager (CBOP)™/(CBOM)™ certification program is a prestigious and globally recognized qualification designed for individuals seeking to excel in the operational backbone of the banking and financial services sector. In today’s fast-evolving financial landscape, efficient banking operations are critical for ensuring compliance, operational efficiency, risk management, and superior customer service. This program equips participants with advanced expertise in transaction processing, branch and back-office operations, payment systems, compliance frameworks, digital banking platforms, and operational risk management.
Banking operations encompass a wide range of functions that ensure the seamless delivery of financial products and services. Participants will explore topics such as clearing and settlement processes, cash management, loan processing, anti-money laundering (AML) protocols, regulatory reporting, and integration of technology in banking workflows. The curriculum emphasizes operational accuracy, customer experience, cost optimization, and compliance with local and international banking regulations.
Whether supporting retail banking, corporate banking, trade finance, or digital banking services, graduates of the CBOP™/CBOM™ program will be equipped to manage complex operational processes, mitigate risks, and adapt to emerging technologies and market demands.
Certification Program Objectives:
Upon completing the Certified Banking Operations Professional/Manager (CBOP)™/(CBOM)™ program, participants will be able to:
- Understand Core Banking Operations – Gain comprehensive knowledge of end-to-end banking processes and systems.
- Implement Efficient Transaction and Payment Workflows – Enhance operational speed, accuracy, and compliance.
- Manage Risk and Compliance – Apply AML, KYC, and regulatory standards to prevent fraud and ensure adherence.
- Leverage Technology in Banking – Integrate digital tools, automation, and fintech solutions to improve operations.
- Optimize Customer Service in Operations – Align operational workflows with customer experience objectives.
- Ensure Operational Resilience – Develop strategies for business continuity, disaster recovery, and risk mitigation.
Certification Eligibility Criteria:
To apply for certification from The Operations Management Institute (OMI), candidates must meet the following criteria:
- A Bachelor’s degree from a recognized institution
And/or
- 0–4.9 years relevant experience for Professional level (CBOP)™, or 5+ years for Manager level (CBOM)™.
Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the OMI evaluation committee.
Certifying Examination:
- To be certified as CBOP™/CBOM™, student should take up a 1.5 hours online exam conducted by OMI.
- The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
- Professionals with relevant experience and other qualifying criteria may be exempted from the examination.
Certification Modules:
- Module 1: Fundamentals of Banking Operations and Financial Services
- Module 2: Transaction Processing, Clearing, and Settlement Systems
- Module 3: Risk Management, Compliance, and Regulatory Frameworks
- Module 4: Loan Processing, Trade Finance, and Payment Operations
- Module 5: Digital Banking, Automation, and Technology Integration
- Module 6: Operational Efficiency, Customer Service, and Performance Optimization
* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.
Who Should Do This Certification:
The CBOP™/CBOM™ certification is ideal for professionals working in, or aspiring to join, banking and financial operations, including:
- Banking Operations Officers and Managers – Overseeing day-to-day banking processes and compliance.
- Branch Operations Managers – Managing customer transactions and service delivery.
- Back-Office and Payment Processing Specialists – Handling settlement, reconciliation, and payment systems.
- Risk and Compliance Officers – Ensuring regulatory adherence and fraud prevention.
- Digital Banking and Technology Specialists – Implementing banking automation and digital solutions.
- Consultants and Advisors – Providing operational efficiency and compliance solutions to banking institutions.
Key Benefits of CBOP / CBOM Certification:
- Professional Recognition – Establishes you as an expert in banking operations and compliance.
- Career Growth – Opens opportunities for advancement in the financial services sector.
- Global Relevance – Applicable across local, regional, and international banking environments.
- Practical Learning – Real-world examples of banking operations and process optimization.
- Professional Network – Connect with banking and financial operations professionals worldwide.
- Measurable Impact – Improve operational efficiency, compliance, and customer satisfaction.
- Best Practice Alignment – Based on global banking and financial services standards.
The CBOP™/CBOM™ certification equips professionals with the skills and knowledge to manage modern banking operations with precision, compliance, and efficiency. Whether your goal is to excel in retail, corporate, or digital banking, this program provides the operational expertise to succeed.
