The Certified IT Operations Professional/Manager (CIOP)™/(CIOM)™ certification program is a prestigious and globally recognized qualification designed for professionals responsible for managing and optimizing IT operations within organizations. In today’s digital-first business environment, IT operations serve as the backbone for service delivery, system availability, security, and business continuity. This program equips participants with advanced knowledge in IT infrastructure management, service desk operations, monitoring and incident response, automation, compliance, and the integration of emerging technologies.
IT operations extend far beyond troubleshooting—they encompass end-to-end service management, resource planning, system reliability, user support, disaster recovery, and alignment with organizational strategy. Participants will explore best practices such as ITIL frameworks, service-level management (SLM), cloud operations, and cybersecurity integration. The curriculum emphasizes operational efficiency, automation, risk reduction, and leveraging analytics to improve IT service delivery and performance.
Whether in enterprise IT, managed services, cloud environments, or digital operations centers, graduates of the CIOP™/CIOM™ program will be equipped to lead IT operations that ensure resilience, scalability, and security.
Certification Program Objectives:
Upon completing the Certified IT Operations Professional/Manager (CIOP)™/(CIOM)™ program, participants will be able to:
- Understand IT Operations Frameworks – Gain expertise in ITIL, service management, and global best practices.
- Ensure Reliability and Uptime – Implement proactive monitoring, incident management, and performance optimization.
- Leverage Automation and AI – Apply automation tools, AI-driven monitoring, and orchestration platforms to streamline operations.
- Manage Cloud and Hybrid Environments – Oversee on-premises, cloud, and hybrid IT infrastructure operations.
- Integrate Security and Compliance – Align IT operations with governance, risk management, and cybersecurity standards.
- Support Business Agility – Deliver IT services that align with organizational objectives and customer expectations.
Certification Eligibility Criteria:
To apply for certification from The Operations Management Institute (OMI), candidates must meet the following criteria:
- A Bachelor’s degree from a recognized institution
And/or
- 0–4.9 years relevant experience for Professional level (CIOP)™, or 5+ years for Manager level (CIOM)™.
Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the OMI evaluation committee.
Certifying Examination:
- To be certified as CIOP™/CIOM™, student should take up a 1.5 hours online exam conducted by OMI.
- The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
- Professionals with relevant experience and other qualifying criteria may be exempted from the examination.
Certification Modules:
- Module 1: IT Operations Fundamentals
- Module 2: Network Infrastructure Management
- Module 3: Server Administration and Maintenance
- Module 4: Security in IT Operations
- Module 5: IT Governance and Compliance
- Module 6: IT Operations Automation and Optimization
* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.
Who Should Do This Certification:
The CIOP™/CIOM™ certification is ideal for professionals working in or aspiring to lead IT operations, including:
- IT Operations Managers and Directors – Overseeing enterprise IT service delivery.
- Systems Administrators and Engineers – Managing infrastructure, cloud, and network operations.
- Service Desk and Support Managers – Ensuring customer-centric IT service management.
- Cybersecurity and Compliance Officers – Integrating security into IT operations workflows.
- DevOps and Site Reliability Engineers (SREs) – Driving automation and scalability in IT services.
- Consultants and Advisors – Providing strategic IT operations optimization solutions.
Key Benefits of CIOP / CIOM Certification
- Professional Recognition – Establishes your expertise in IT operations management.
- Career Growth – Opens opportunities for leadership roles in IT, infrastructure, and service delivery.
- Global Relevance – Skills applicable across industries and geographies.
- Practical Learning – Based on real-world IT operations scenarios and frameworks.
- Professional Network – Connect with IT and operations professionals worldwide.
- Measurable Impact – Improve service uptime, reduce downtime, and enhance IT performance.
- Best Practice Alignment – Built on ITIL, ISO, and globally recognized IT operations standards.
The CIOP™/CIOM™ certification empowers professionals to design, manage, and optimize IT operations that are reliable, secure, and aligned with business goals. Whether your focus is infrastructure, cloud, or digital operations, this program provides the expertise to deliver operational excellence in today’s technology-driven world.
