The Certified Hospital Operations Professional/Manager (CHOP)™/(CHOM)™ certification program is a specialized, globally relevant qualification designed for individuals who lead, coordinate, and optimize the multifaceted operational systems within hospitals. In a healthcare environment where patient expectations, regulatory demands, and technological advancements continue to rise, effective hospital operations serve as the backbone of clinical excellence. The CHOP/CHOM program prepares participants to oversee complex hospital workflows, ensure seamless coordination between clinical and non-clinical teams, maintain compliance with dynamic regulations, and support the delivery of safe, high-quality, and patient-centered care. Through this certification, professionals gain insights into the intricate interplay of hospital logistics, resource utilization, patient movement, quality assurance, financial management, and digital health systems.
Modern hospitals are highly dynamic environments that require constant supervision, rapid decision-making, and robust operational strategies to deliver efficient services. This program dives deep into hospital-specific operational models, emergency department throughput, inpatient capacity planning, diagnostic service integration, and the management of critical operational functions such as infection control protocols, biomedical equipment readiness, and facility preparedness. Participants will also examine emerging trends shaping hospital operations, including automation in hospital supply chain systems, advancements in electronic health records (EHR), predictive analytics for operational forecasting, AI-driven workload balancing, telemedicine-enabled care pathways, and integrated command centers for hospital-wide coordination. By blending operational science with industry-recognized best practices, the CHOP/CHOM certification equips participants with the competencies needed to navigate evolving challenges, support strategic initiatives, and sustain operational excellence across hospital settings.
Whether managing daily hospital activities, steering large operational teams, optimizing patient experience, or leading multi-department improvement initiatives, graduates of the CHOP/CHOM program will be empowered to enhance organizational performance. They will be able to align operations with clinical goals, strengthen interdepartmental collaboration, elevate safety standards, and ensure readiness for accreditation and regulatory inspections. This comprehensive expertise positions certified professionals to drive measurable improvements in patient flow, cost efficiency, care quality, risk mitigation, and overall hospital sustainability.
Certification Program Objectives:
Upon completing the Certified Hospital Operations Professional/Manager (CHOP)™/(CHOM)™ program, participants will be able to:
- Understand Hospital Operations Management: Gain an in-depth understanding of hospital systems, workflows, support services, and operational frameworks.
- Optimize Patient Flow and Hospital Throughput: Apply proven methods to reduce bottlenecks, improve LOS (length of stay), and enhance overall patient experience.
- Manage Resources and Capacity Effectively: Optimize staffing, beds, equipment, emergency response readiness, and departmental coordination.
- Strengthen Quality, Safety, and Regulatory Compliance: Implement standards aligned with accreditation bodies and national and international regulations.
- Leverage Health Information Systems and Analytics: Utilize EHR systems, dashboards, and performance data for operational decisions.
- Enhance Financial and Operational Efficiency: Support budget management, operational cost control, and long-term sustainability.
Certification Eligibility Criteria:
To apply for certification from The Operations Management Institute (OMI), candidates must meet the following criteria:
- A Bachelor’s degree from a recognized institution
And/or
- 0–4.9 years’ relevant experience for Professional level (CHOP), or 5+ years for Manager level (CHOM).
Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the OMI evaluation committee.
Certifying Examination:
- To be certified as (CHOP)™/(CHOM)™, student should take up a 1.5 hours online exam conducted by OMI.
- The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
- Professionals with relevant experience and other qualifying criteria may be exempted from the examination.
Certification Modules:
- Module 1: Hospital Operations Foundations and System Design
- Module 2: Patient Flow, Bed Management, and Emergency Department Operations
- Module 3: Regulatory Compliance, Quality Standards, and Accreditation Preparedness
- Module 4: Hospital Data Analytics and Performance Optimization
- Module 5: Hospital Supply Chain, Support Services, and Facility Operations
- Module 6: Leadership, Communication, Crisis Management, and Organizational Change
* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.
Who Should Do This Certification:
The CHOP™/(CHOM)™ certification is ideal for professionals directly involved in the operational management of hospitals and individuals aspiring to strengthen their leadership capabilities in hospital administration. It is particularly beneficial for:
- Hospital Operations Managers: Professionals overseeing daily hospital activities, ensuring coordination between clinical departments, diagnostic units, and support services while maintaining operational continuity.
- Hospital Administrators and Directors: Senior leaders responsible for managing hospital-wide operational functions, compliance, patient experience, capacity management, and overall organizational readiness.
- Clinical and Department Managers: Leaders managing inpatient units, outpatient departments, emergency services, surgical suites, or diagnostic facilities, aiming to streamline workflows and improve care delivery efficiency.
- Quality, Safety, and Compliance Officers: Specialists ensuring hospitals meet accreditation standards, implement safety protocols, manage audits, and uphold regulatory obligations across all departments.
- Facility and Support Services Managers: Those responsible for housekeeping, security, biomedical engineering, catering, patient transport, and other essential non-clinical services that influence hospital efficiency.
- Healthcare Project and Program Managers: Professionals leading hospital improvement initiatives involving digital transformation, infrastructure upgrades, process redesign, or service expansion.
- Healthcare Entrepreneurs and Service Providers: Individuals leading or planning to establish healthcare facilities, small hospitals, specialty centers, or diagnostic networks seeking a strong foundation in hospital operations.
- Consultants and Healthcare Advisors: Experts providing operational improvement recommendations, hospital management solutions, workflow optimization strategies, or compliance guidance.
- Nurses and Senior Clinical Staff Seeking Operational Roles: Clinical professionals aspiring to transition into administrative or operational leadership positions.
Key Benefits of CHOP / CHOM Certification:
- Professional Credibility – Establishes you as a knowledgeable leader in hospital operations and healthcare service optimization.
- Career Growth – Opens pathways to roles such as Hospital Operations Manager, Operations Director, Hospital Administrator, or Chief Operating Officer.
- Global Recognition – Applicable across hospitals, emergency centers, specialty hospitals, rehabilitation centers, and multispecialty healthcare networks.
- Hands-On Practical Focus – Provides tools and techniques to solve real-world hospital operational challenges.
- Networking Opportunities – Connects you with hospital operations professionals across regions and specialties.
- Operational Impact – Enables measurable improvements in patient throughput, safety, facility readiness, and organizational performance.
- Best Practice Alignment – Based on globally accepted hospital operations and management standards.
This certification is relevant to hospitals of all sizes, including multispecialty hospitals, community hospitals, emergency centers, ambulatory care units, and specialty care facilities. Whether the objective is to strengthen operational resilience, enhance patient experience, support regulatory compliance, or optimize resource utilization, the CHOP/CHOM program equips professionals with the frameworks, knowledge, and leadership competencies needed to excel in hospital operations management.
