The Certified Admissions & Enrollment Operations Professional/Manager (CAEAOP)™/(CAEAOM)™ certification program is a prestigious and globally relevant qualification designed for professionals responsible for managing and optimizing admissions and enrollment processes in educational institutions and training organizations. In today’s competitive academic environment, effective admissions and enrollment operations are critical for attracting, selecting, and onboarding students while ensuring compliance, transparency, and efficiency. This program equips participants with advanced expertise in application processing, eligibility evaluation, communication strategies, data management, and technology integration to deliver a seamless admissions experience.
Admissions and enrollment operations go far beyond processing applications—they require strategic planning, effective outreach, stakeholder coordination, and continuous monitoring to meet institutional enrollment targets. Participants will explore key topics such as admissions policy implementation, CRM and student information systems (SIS) usage, applicant engagement strategies, enrollment forecasting, and reporting. The curriculum also emphasizes compliance with accreditation requirements, safeguarding policies, and diversity and inclusion principles to ensure equitable access to education.
Whether working in a school, college, university, or vocational training provider, graduates of the CAEAOP™/CAEAOM™ program will be prepared to manage admissions and enrollment operations that are efficient, student-focused, and results-driven.
Certification Program Objectives:
Upon completing the Certified Admissions & Enrollment Operations Professional/Manager (CAEAOP)™/(CAEAOM)™ program, participants will be able to:
- Understand Admissions & Enrollment Operations Fundamentals – Gain a complete overview of processes, systems, and compliance requirements.
- Plan and Manage Application Cycles – Coordinate timelines, resources, and staff to meet enrollment goals.
- Evaluate and Process Applications Efficiently – Apply policies and criteria with accuracy and transparency.
- Leverage Technology for Enrollment Management – Use CRM, SIS, and digital tools to streamline operations.
- Enhance Applicant Experience – Implement effective communication and support strategies for prospective students.
- Ensure Compliance and Data Integrity – Maintain accurate records in line with institutional and regulatory standards.
Certification Eligibility Criteria:
To apply for certification from The Operations Management Institute (OMI), candidates must meet the following criteria:
- A Bachelor’s degree from a recognized institution
And/or
- 0–4.9 years relevant experience for Professional level (CAEAOP)™, or 5+ years for Manager level (CAEAOM)™.
Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the OMI evaluation committee.
Certifying Examination:
- To be certified as CAEAOP™/CAEAOM™, student should take up a 1.5 hours online exam conducted by OMI.
- The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
- Professionals with relevant experience and other qualifying criteria may be exempted from the examination.
Certification Modules:
- Module 1: Fundamentals of Admissions & Enrollment Operations
- Module 2: Admissions Policies, Application Management, and Evaluation Processes
- Module 3: CRM, SIS, and Technology Integration in Enrollment Management
- Module 4: Applicant Communication, Engagement, and Conversion Strategies
- Module 5: Compliance, Data Protection, and Quality Assurance in Admissions
- Module 6: Enrollment Forecasting, Reporting, and Continuous Improvement
* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.
Who Should Do This Certification:
The CAEAOP™/CAEAOM™ certification is ideal for professionals managing or aspiring to manage the admissions and enrollment functions in educational institutions, including:
- Admissions Managers and Officers – Overseeing application processing and selection.
- Enrollment Coordinators – Managing onboarding and student placement.
- Student Recruitment Specialists – Driving applicant engagement and conversions.
- CRM and SIS Administrators – Managing enrollment platforms and data integrity.
- Academic Administrators – Aligning admissions strategies with institutional objectives.
- Consultants and Advisors – Providing operational improvement strategies for admissions processes.
Key Benefits of CAEAOP / CAEAOM Certification
- Professional Recognition – Establishes you as a certified expert in admissions and enrollment operations.
- Career Growth – Opens leadership opportunities in academic operations and student recruitment.
- Global Relevance – Applicable to educational institutions worldwide.
- Practical Learning – Addresses real-world challenges in admissions and enrollment management.
- Professional Network – Connect with a global community of education operations professionals.
- Measurable Impact – Improve application processing speed, enrollment rates, and applicant satisfaction.
- Best Practice Alignment – Based on internationally recognized admissions and enrollment standards.
The CAEAOP™/CAEAOM™ certification applies to schools, universities, vocational institutions, and training organizations, empowering professionals to lead efficient, compliant, and student-centered admissions and enrollment operations. Whether your goal is institutional growth, operational excellence, or enhancing the applicant experience, this program provides the skills and expertise to succeed.
