The Certified Building Services Operations Professional/Manager (CBSOP)™/(CBSOM)™ certification program is a prestigious and globally recognized qualification designed for professionals managing the essential technical and support services that keep buildings operational, safe, and compliant. In today’s complex building environments, effective building services operations ensure the smooth functioning of systems such as HVAC, electrical, plumbing, fire safety, cleaning, and waste management while maintaining occupant comfort and operational efficiency. This program equips participants with advanced expertise in managing service teams, implementing maintenance schedules, optimizing energy usage, and integrating sustainable practices into daily operations.
Building services operations encompass a wide range of disciplines, from technical system management and compliance monitoring to vendor coordination and health & safety protocols. Participants will explore topics such as preventive and corrective maintenance, building automation systems (BAS), emergency preparedness, environmental compliance, and service quality management. The curriculum emphasizes operational efficiency, cost control, safety, and the integration of smart technologies to future-proof building operations.
Whether managing a single property, a large corporate complex, or a portfolio of facilities, graduates of the CBSOP™/CBSOM™ program will be prepared to deliver building services that meet high-performance standards and regulatory requirements.
Certification Program Objectives:
Upon completing the Certified Building Services Operations Professional/Manager (CBSOP)™/(CBSOM)™ program, participants will be able to:
- Understand Comprehensive Building Services Management – Oversee all essential building services with an integrated approach.
- Implement Preventive and Predictive Maintenance Programs – Maximize uptime and extend equipment life.
- Ensure Health, Safety, and Compliance – Adhere to regulatory requirements and industry standards.
- Leverage Technology for Efficiency – Apply building automation systems (BAS) and IoT-enabled monitoring tools.
- Optimize Resource Usage and Energy Efficiency – Reduce costs and environmental impact through smart energy management.
- Manage Service Teams and Vendors Effectively – Coordinate internal teams and external contractors for seamless operations.
Certification Eligibility Criteria:
To apply for certification from The Operations Management Institute (OMI), candidates must meet the following criteria:
- A Bachelor’s degree from a recognized institution
And/or
- 0–4.9 years relevant experience for Professional level (CBSOP)™, or 5+ years for Manager level (CBSOM)™.
Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the OMI evaluation committee.
Certifying Examination:
- To be certified as CBSOP™/CBSOM™, student should take up a 1.5 hours online exam conducted by OMI.
- The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
- Professionals with relevant experience and other qualifying criteria may be exempted from the examination.
Certification Modules:
- Module 1: Fundamentals of Building Services Operations and Management
- Module 2: Mechanical, Electrical, and Plumbing (MEP) Systems Management
- Module 3: Fire Safety, Security, and Emergency Preparedness
- Module 4: Cleaning, Waste Management, and Environmental Compliance
- Module 5: Building Automation, Energy Efficiency, and Sustainability Practices
- Module 6: Service Quality, Vendor Management, and Performance Optimization
* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.
Who Should Do This Certification:
The CBSOP™/CBSOM™ certification is ideal for professionals involved in the planning, execution, and management of building services, including:
- Building Services Managers and Supervisors – Overseeing day-to-day technical and support services.
- Facilities and Operations Managers – Integrating building services into broader facility management.
- Maintenance and Engineering Specialists – Managing technical systems and service operations.
- Health, Safety, and Compliance Officers – Ensuring regulatory adherence and risk mitigation.
- Energy and Sustainability Coordinators – Implementing green building and efficiency initiatives.
- Consultants and Advisors – Providing expert guidance in building operations optimization.
Key Benefits of CBSOP / CBSOM Certification:
- Professional Recognition – Establishes you as an expert in building services operations.
- Career Growth – Opens pathways to leadership roles in facility and property management.
- Global Relevance – Applicable to diverse building types and geographic markets.
- Practical Learning – Hands-on strategies for improving building performance and reliability.
- Professional Network – Connect with building services professionals worldwide.
- Measurable Impact – Enhance service quality, reduce operational costs, and improve occupant satisfaction.
- Best Practice Alignment – Based on international building services and facility management standards.
The CBSOP™/CBSOM™ certification empowers professionals to manage building services with efficiency, safety, and sustainability in mind. Whether your focus is operational excellence, regulatory compliance, or future-ready building systems, this program provides the expertise to succeed.
