The Certified Scrum Operations Professional/Manager (CSOP)™/(CSOM)™ certification program is a prestigious and globally relevant qualification designed for professionals applying Scrum principles and agile methodologies within operational environments. While Scrum is widely known in software development, its adoption in operations is growing rapidly to enhance adaptability, efficiency, and cross-functional collaboration. This program equips participants with the knowledge and skills to apply Scrum in managing workflows, improving processes, and ensuring that operational teams deliver continuous value to stakeholders.
Scrum operations extend beyond product development—they involve implementing agile frameworks to streamline service delivery, manage cross-team dependencies, reduce bottlenecks, and enhance transparency in day-to-day business operations. Participants will explore topics such as Scrum roles in operational settings, sprint planning for operations, backlog management, metrics and reporting, continuous improvement, and scaling agile practices across business functions. The curriculum emphasizes agility, collaboration, and innovation while maintaining a strong focus on operational outcomes.
Whether applied in IT service delivery, business process management, logistics, or customer support, graduates of the CSOP™/CSOM™ program will be prepared to lead agile operational transformations that drive efficiency, responsiveness, and measurable results.
Certification Program Objectives:
Upon completing the Certified Scrum Operations Professional/Manager (CSOP)™/(CSOM)™ program, participants will be able to:
- Understand Scrum in an Operations Context – Apply Scrum principles beyond product development to operational workflows.
- Implement Agile Operational Frameworks – Organize teams, sprints, and backlogs to enhance service delivery.
- Improve Collaboration and Transparency – Foster cross-functional teamwork and clear communication.
- Leverage Metrics and Feedback Loops – Measure operational performance using Scrum reporting tools.
- Adapt to Change with Agility – Manage uncertainty, disruptions, and evolving stakeholder requirements.
- Scale Scrum in Operations – Apply frameworks like SAFe, LeSS, or Nexus to larger operational environments.
Certification Eligibility Criteria:
To apply for certification from The Operations Management Institute (OMI), candidates must meet the following criteria:
- A Bachelor’s degree from a recognized institution
And/or
- 0–4.9 years relevant experience for Professional level (CSOP)™, or 5+ years for Manager level (CSOM)™.
Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the OMI evaluation committee.
Certifying Examination:
- To be certified as CSOP™/CSOM™, student should take up a 1.5 hours online exam conducted by OMI.
- The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
- Professionals with relevant experience and other qualifying criteria may be exempted from the examination.
Certification Modules:
- Module 1: Introduction to Scrum Framework
- Module 2: Scrum Roles and Responsibilities
- Module 3: Scrum Events: Sprint Planning, Daily Standup, Sprint Review, Sprint Retrospective
- Module 4: Scrum Artifacts: Product Backlog, Sprint Backlog, Increment
- Module 5: Scrum Values and Principles
- Module 6: Scrum Implementation and Best Practices
* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.
Who Should Do This Certification:
The CSOP™/CSOM™ certification is ideal for professionals seeking to bring agile practices into operational environments, including:
- Operations Managers and Team Leaders – Driving efficiency using agile methods.
- Scrum Masters and Agile Coaches – Supporting operational teams in Scrum adoption.
- Business Process Managers – Optimizing workflows with iterative improvements.
- IT Service and Support Leaders – Applying Scrum to incident management and service delivery.
- Project and Program Managers – Integrating Scrum into business operations.
- Consultants and Advisors – Guiding organizations through agile operational transformations.
Key Benefits of CBOP / CBOM Certification:
- Professional Recognition – Demonstrates expertise in applying Scrum to operational settings.
- Career Growth – Opens opportunities in agile operations leadership roles.
- Global Relevance – Applicable across industries adopting agile practices.
- Practical Learning – Focused on real-world operations challenges and agile solutions.
- Professional Network – Connect with a global community of agile and operations professionals.
- Measurable Impact – Improve workflow efficiency, reduce bottlenecks, and increase stakeholder satisfaction.
- Best Practice Alignment – Based on globally recognized Scrum and agile frameworks.
The CSOP™/CSOM™ certification empowers professionals to adapt agile principles for operational excellence. Whether your focus is on scaling processes, improving responsiveness, or enabling continuous improvement, this program equips you with the tools to lead agile operations with confidence.
