The Certified Senior Health Operations Professional/Manager (CSHOP)™/(CSHOM)™ certification program is a prestigious and globally recognized qualification designed for professionals specializing in the administration and operational management of senior healthcare and eldercare services. With the global population aging rapidly, healthcare systems and facilities are under increasing pressure to provide efficient, safe, and compassionate care for seniors. This program equips participants with the advanced skills required to manage senior health operations, including long-term care facilities, retirement communities, home healthcare, rehabilitation centers, and geriatric care programs.
Senior health operations extend far beyond clinical care—they involve resource planning, compliance with eldercare regulations, patient-centered service delivery, staff management, safety protocols, and the integration of technology to improve quality of life for older adults. Participants will explore topics such as geriatric healthcare systems, senior wellness programs, assisted living operations, digital health solutions, risk management, and performance measurement. The curriculum emphasizes quality, dignity, and sustainability in delivering senior healthcare services.
Whether managing long-term care facilities, overseeing community health programs, or working in specialized eldercare settings, graduates of the CSHOP™/CSHOM™ program will be equipped to lead operations that enhance senior well-being and meet regulatory and organizational standards.
Certification Program Objectives:
Upon completing the Certified Senior Health Operations Professional/Manager (CSHOP)™/(CSHOM)™ program, participants will be able to:
- Understand Senior Healthcare Operations – Gain comprehensive knowledge of eldercare systems, models, and services.
- Manage Long-Term and Assisted Living Facilities – Oversee daily operations with efficiency and compassion.
- Ensure Compliance with Healthcare and Eldercare Regulations – Align practices with local and international standards.
- Enhance Patient-Centered Senior Care – Promote dignity, safety, and quality of life for older adults.
- Leverage Technology and Digital Health Solutions – Apply telehealth, monitoring systems, and data analytics to improve outcomes.
- Drive Operational Excellence – Apply continuous improvement methodologies to ensure sustainable, high-quality care delivery.
Certification Eligibility Criteria:
To apply for certification from The Operations Management Institute (OMI), candidates must meet the following criteria:
- A Bachelor’s degree from a recognized institution
And/or
- 0–4.9 years’ relevant experience for Professional level (CSHOP)™, or 5+ years for Manager level (CSHOM)™.
Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the OMI evaluation committee.
Certifying Examination:
- To be certified as CSHOP™/CSHOM™, student should take up a 1.5 hours online exam conducted by OMI.
- The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
- Professionals with relevant experience and other qualifying criteria may be exempted from the examination.
Certification Modules:
- Module 1: Strategic Operations Management in Healthcare
- Module 2: Financial and Resource Optimization
- Module 3: Enterprise Governance and Regulatory Compliance
- Module 4: Data Analytics and Performance Monitoring
- Module 5: Digital Transformation and Innovation Leadership
- Module 6: Executive Leadership and Organizational Change
* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.
Who Should Do This Certification:
The CSHOP™/CSHOM™ certification is ideal for professionals engaged in senior healthcare and eldercare operations, including:
- Facility Managers and Administrators – Overseeing retirement communities, assisted living, or long-term care centers.
- Healthcare Operations Managers – Coordinating resources and services for senior patients.
- Geriatric Program Coordinators – Managing senior wellness and health initiatives.
- Quality and Compliance Officers – Ensuring adherence to eldercare regulations and accreditation standards.
- Healthcare Consultants and Advisors – Supporting eldercare organizations in achieving operational excellence.
- Home Health and Community Care Managers – Delivering services directly to senior populations.
Key Benefits of CSHOP / CSHOM Certification:
- Professional Recognition – Establishes your credibility as an expert in senior health and eldercare operations.
- Career Advancement – Opens pathways to leadership roles in healthcare and senior living organizations.
- Global Relevance – Skills applicable across diverse senior healthcare models worldwide.
- Practical Learning – Real-world applications in long-term care, rehabilitation, and senior living.
- Professional Network – Connect with a global community of senior healthcare professionals.
- Measurable Impact – Enhance operational efficiency, patient satisfaction, and quality of life for seniors.
- Best Practice Alignment – Built on internationally recognized healthcare and eldercare standards.
The CSHOP™/CSHOM™ certification empowers professionals to deliver safe, efficient, and compassionate senior health operations. Whether your focus is long-term care, assisted living, or community-based healthcare, this program provides the tools to succeed in a rapidly growing sector.
